Policybazaar Expands Motor Insurance Claims Service to 200+ Cities in India

By Amit Jangra | Published Date : March 30, 2026

Policybazaar expanded its motor insurance claims service to over 200 cities, aiming to make claim process faster, easier and more convenient for customers across India.

Policybazaar has now expanded its motor insurance claims service to more than 200 cities in India. Earlier this program was running in around 100 cities, but now company has increased its reach.

This service is part of their Assured Delivery Programme (ADP). Right now, it is working with around 200 garages in 186 cities. Company is doing this with help of different insurance partners.

Trying to Solve Old Problems in Claims

Table of Contents

1. Trying to Solve Old Problems in Claims

2. Services Like Pickup, Cashless and Fast Repair

3. Good Response from Customers So Far

4. Focus on Smaller Cities Next

5. Slow but Useful Change in Insurance Process

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Many people face issues when they go for insurance claims. Things like delay, too many calls and going again and again to garage.

So company is trying to make this process simple. Under this program, customer gets one relationship manager who handles everything.

From picking the vehicle to repair and paperwork, all steps are managed. This can help users of cars, trucks, mini trucks and even pickups, because process becomes less stressful.

Services Like Pickup, Cashless and Fast Repair

Some useful features are added in this program. Customers can get vehicle pickup and drop service, so no need to visit garage again and again.

Also, claims are mostly cashless. For smaller repairs below ₹50,000, company is trying to complete work in around 7 days.

There is also warranty on some repaired parts like electrical and mechanical. This depends on insurer rules, but still gives some confidence to users.

People using vehicles like 3 wheelers and buses can also benefit if they are covered under such insurance plans.

Good Response from Customers So Far

Since the launch in 2024, around 30,000 customers have already used this program. That shows people are slowly trusting such services.

Company also has big user base, with crores of users and policies already issued. So expanding this service to more cities looks like next step.

Focus on Smaller Cities Next

Policybazaar is now planning to go deeper into Tier 3 cities and smaller towns. Many people in these areas still face issues in claim process.

If service becomes easy there also, more people may start using insurance properly.

Slow but Useful Change in Insurance Process

This expansion may not look very big at first, but for daily users it can save time and effort.

Instead of running behind garages and paperwork, things can be handled in smoother way. Company is trying to improve experience step by step.

Let’s see how it grows in coming time, but for now it looks like a practical move.

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Frequently Asked Questions on Commercial Vehicles

1. What is Policybazaar’s Assured Delivery Programme?

Ans: It is a service that makes motor insurance claims process easier and faster.

2. How many cities are covered under this programme?

Ans: The service is now available in more than 200 cities across India.

3. What benefits does this programme offer?

Ans: It provides cashless claims, pickup and drop service and faster repair timelines.

4. Who can use this service?

Ans: Customers who purchased motor insurance through Policybazaar can use it.

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